୨ৎMy Shop Policies୨ৎ
Welcome to Kay's Knotsense! I'm delighted you're here. To ensure a smooth and enjoyable shopping experience for everyone, please take a moment to review my shop policies. I believe in clear communication and want you to feel confident and informed every step of the way.
♡Returns, refunds, and exchanges♡
At Kay's Knotsense, each item is lovingly handmade, reflecting unique craftsmanship and attention to detail. Due to the custom and handcrafted nature of my products, I generally do not offer returns or refunds. I strive to accurately represent my items, but please understand that handmade goods may have slight variations from images or expectations. Exchanges may be available on a case-by-case basis, so please contact me directly if you have any concerns. Your satisfaction is important to me, and I'll do my best to find a suitable solution.
⊹Shipping information⊹
I work hard to get your beautiful crochet creations to you safely and efficiently. Shipping costs are typically fixed, unless a special coupon or discount is applied at checkout. While I always aim for timely delivery, please be aware that shipping and arrival times can sometimes be subject to unforeseen delays, which are unfortunately out of my hands. I appreciate your understanding and patience as we navigate these external factors to ensure your order reaches you.
𓍼Custom order process𓍼
Dreaming of a unique crochet item? I love bringing your ideas to life! Please note that custom orders will always require more time to create compared to my pre-designed items. The intricate nature of custom work, from design consultation to material sourcing and crafting, means a longer lead time. I encourage you to visit my Custom Creations Request page for more details on how to get started and what to expect regarding timelines. Your patience will be rewarded with a truly personalized piece!
⌞A note from Kay's Knotsense⌝
Kay's Knotsense is a small business, proudly run by one woman right here in Manchester, Maine. This means every stitch, every design, and every package is handled by just two hands with immense care and passion. While this allows for incredible attention to detail and unique creations, it also means that patience and understanding are greatly appreciated. Thank you for supporting a local artisan and for choosing handmade with love!